Codes we follow

What each set of rules requires, and what we do about it.

The codes we follow, and how

Three sets of rules apply to our work. This is what each one requires and what we do about it.

Requirement	Source	What we do
Only licensed or exempt people give New Zealand immigration advice	Immigration Advisers Licensing Act 2007; IAA education agent factsheet	Our staff give offshore guidance on student visas only. Work, visitor, residence and all onshore matters go to a licensed adviser.
Evidence of licence shown to the client	Licensed Immigration Advisers Code of Conduct 2014, cl. 14	Adviser names and register numbers are published here; evidence is given before advice starts.
Written agreement before work starts, with fees, refund policy and conflicts of interest	Code of Conduct 2014, cl. 5–6, 17–19; London Statement principle 3	Every client signs a written service agreement that lists our fees, the refund policy and any commission from institutions.
Fair, reasonable fees, recorded in writing	Code of Conduct 2014, cl. 20	Fees and any changes are agreed in writing. The assessment is free.
Internal complaints procedure	Code of Conduct 2014, cl. 15, 17	Complaints go to info@srijabd.net and are answered within 10 working days. Clients may also complain to the Immigration Advisers Authority about a licensed adviser.
Current, accurate and honest information	London Statement principles 2 and 5	Every New Zealand fact on this site links to INZ, NZQA or ENZ. We never promise visa, job or residence outcomes.
Responsible business ethics; no fraudulent applications	London Statement principle 1; Code of Conduct 2014, cl. 1	No false or altered documents. Every file passes our READI-5 audit before lodgement.
Protecting the interests of minors	London Statement principle 4; Code of Pastoral Care 2021	Parent or guardian consent before any commitment by a student under 18.
Correct use of the New Zealand brand	ENZ Minds Made for More Brand Platform Guidelines, October 2026	Official ENZ artwork is used unaltered, in black, white and Surface Blue only, with ENZ consulted before publication. We do not imply government status.
Crown material reproduced accurately and in context	IAA Code of Conduct copyright notice	Government sources are linked and credited, never edited or used in a misleading context.